Coming soon
ManagedEnquiries
Customer messages, organised for action.
Help your business respond clearly, capture key
details and keep important decisions in human hands.
Example garage enquiry workflow
LORENWICKSYSTEMS Overview
Enquiries 3
Bookings
My Business
Settings
⌕ Search enquiries…Needs attention⌄
MP
Mark P.Brake warning
lightFord Transit…
lightFord Transit…
Safety reviewNeeds attention
SL
Sarah L.MOT booking
requestVauxhall…
requestVauxhall…
Check availabilityNeeds attention
JD
James D.Full service
priceFord Focus…
priceFord Focus…
Price neededNeeds attention
RW
Ryan W.Vague vehicle
problemVW Golf · …
problemVW Golf · …
More detailWaiting on customer
AK
Aisha K.Opening-hours
questionToyota Yari…
questionToyota Yari…
HandledComplete
MP
Mark P.Enquiry details
VehicleFord Transit
RegistrationLN19 XXX
Enquiry typeVehicle problem
Workflow statusNeeds attention
Attention reasonSafety review
Human handoverGarage decision
required
required
Possible safety concern. The system hands this back to the garage immediately rather than deciding whether the vehicle is safe to drive.
Open the full Lorenwick workspace previewWhatsApp
New enquiry
Messenger
New message
Instagram
New enquiry
Website
New message
Channel rollout ongoing
Open the full Lorenwick workspace preview
Channel rollout ongoing
Example garage enquiry workflow
MP
Mark P.Enquiry details
- Vehicle
- Ford Transit
- Registration
- LN19 XXX
- Enquiry type
- Vehicle problem
- Workflow status
- Needs attention
- Attention reason
- Safety review
- Human handover
- Garage decision required
Possible safety concern. The system hands this back to the garage immediately rather than deciding whether the vehicle is safe to drive.
Open the full Lorenwick workspace preview
Workspace overview
Today at a glance
Example data
Recent activity
Mark P. Safety concern handed back to the garage.
Sarah L. Friday morning requested — availability not confirmed.
Aisha K. Opening-hours question handled from approved information.
Bookings
Requests stay separate from confirmed appointments.
Example dataSarah L.MOT · Vauxhall Corsa
Friday morningRequested by customer
Waiting for the garage to check availability.
Daniel M.Service · BMW 3 Series
Tuesday · 10:00Confirmed by business
The business has confirmed this appointment.
Lorenwick can collect a preferred time. Your business still decides whether a booking is actually available and confirmed.
My Business
The approved rules Lorenwick follows.
Example dataSettings
Simple account and connection visibility.
Example dataDesigned around clear authority. The preview uses fictional example data. Some product areas show the intended platform direction and are only activated for real customers when their underlying capability is proven.
From a message to useful work
What happens to an enquiry?
01 / RESPOND
Routine reply
The system can respond using your approved business information, with fallback when uncertain.
02 / CAPTURE
Gather details
Customer and enquiry context are organised so you don’t have to start from scratch.
03 / HAND OVER
Know what needs you
Important decisions, safety issues, prices and appointments stay with the business.
Built for service businesses
One core system. Tailored around the way you work.
Garages
MOTs, servicing, repairs and more.
Trades
Builders, electricians, plumbers and more.
Local Services
Home improvements, cleaning & more.
Small Businesses
Salons, fitness, childcare, consultants and more.
The core managed-enquiries offer
Simple pricing.
No surprise switch-on.
£99/ month
Paid service starts only if you actively agree to it. No automatic paid conversion.
Free trials are not open yet. Where a free trial is offered, the planned terms are:
- 14 days or 50 genuine enquiry sessions — whichever comes first
- No setup fee for the trial
- No card details required for the trial
- Business-specific rules and human handoff
The trial starts at confirmed go-live. Setup and internal test messages do not count.
Enquire now about Managed EnquiriesWORKS WITH YOUR RULES
Approved business knowledge
The system should use the opening hours, services and responses you’ve agreed — not make up an answer.
HUMAN AUTHORITY
Booking stays yours
Customers can request a time. Your business confirms availability and bookings.
MANAGED SETUP
Clear handoff
The goal is a usable flow of enquiries, not a standalone chatbot that leaves your team with more admin.
Channel rollout: Messenger, Instagram and WhatsApp business connections are being introduced progressively. We confirm which approved channel can be connected and tested for your business before any trial begins. There is no automatic booking or guaranteed channel activation date.
What’s included in Lorenwick Core
- Managed setupLorenwick configures the service around your business rather than handing you developer tools.
- Business-specific rulesApproved hours, services, handover rules and safe response boundaries.
- Supported messaging connectionFor channels approved and connected for your business.
- Enquiry handlingRoutine first-stage replies and approved follow-up questions.
- Structured enquiry captureCustomer details and service requests kept together for review.
- Human handoverPrices, real availability, safety and important decisions come back to you.
- Secure customer workspaceSee organised enquiries and what needs your attention.
- Managed safeguardsNo invented prices and no automatic booking promises.
A system built for real work
See whether Lorenwick could help.
Explore a garage-based example, or enquire about Managed Enquiries for your business.
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