Privacy
Request deletion of your data
You can ask Lorenwick Systems to delete personal information that Lorenwick controls, including information associated with a Facebook, Instagram or WhatsApp connection to Lorenwick.
How to make a request
Email [email protected] with the subject Data deletion request.
Please tell us enough to locate the relevant record, such as your business name, the connected channel and the email address used with Lorenwick. Do not send your Facebook, Instagram or WhatsApp password, access token, app secret, verification code or recovery code.
What happens next
We may need to verify that you are authorised to make the request before changing or deleting a business connection. Once verified, we will identify the Lorenwick-controlled data covered by the request and delete information that is no longer needed, subject to any justified legal, security, fraud-prevention or dispute-retention requirement.
For a client service or trial that ends, Lorenwick’s V1 target is to complete any agreed return/export and delete live client-controlled customer data within 30 days. Unavoidable provider backup or disaster-recovery copies may expire on the provider’s documented cycle and are not used for ordinary processing after deletion.
Deleting live service/customer data does not necessarily require deletion of every Lorenwick controller record. Minimal contract/acceptance, accounting, suppression or security evidence may be retained where Lorenwick has a separate lawful reason to keep it. Contract/acceptance evidence is kept separately from live customer-enquiry content and is subject to its own bounded retention period.
If the request concerns an end-customer enquiry that Lorenwick processed on behalf of a client business, that client business will normally be the controller. Lorenwick may therefore refer the request to that business and assist it with the response.
Connected Meta channels
Disconnecting a channel and deleting Lorenwick-held records are related but separate actions. Where technically applicable, Lorenwick will stop using a disconnected integration and will handle deletion of Lorenwick-held data in line with the request and the Privacy Notice. Data independently retained by Meta or by the connected business is governed by those parties' own policies and instructions.
Contact
Privacy contact: [email protected].
See the Lorenwick Systems Privacy Notice for more information about purposes, retention, processors and your rights.